ARENS & HERIOT CATERING CO. LTD BOOKING TERMS AND CONDITIONS

FORMING PART OF ORDER FORM AND CONFIRMATION 2018 & 2019

This agreement shall come into force upon the signing of the form that contains the Terms and Conditions as set out below.

• 1: All prices are subject to fiscal and other increases which are outside the control of Arens & Heriot Catering Co.
• 2: KITCHEN FACILITIES
  The caterers do not supply ovens, if the ovens are not adequate; we can hire hot cupboards (currently £59.80 + delivery) or turbo ovens, to supplement the kitchen facility. We require sole use of the kitchen until approximately one & a half hours after the service of coffee to facilitate clearing up and staff meals.
• 3: TABLES AND CHAIRS
  Tables & chairs must be erected & in position before the caterers arrive to coincide with your table plan.
• 4: "NO SERVICE" FUNCTIONS
  "No service" means no service or coffee and collection from our preparation kitchen or we will deliver locally free. China, cutlery, tablecloths & glasses can be hired at a nominal cost.
• 5: OUR "WITH SERVICE" OPTION & SET TIMINGS
  Please note that Pre-Function time takes place before your guests are ushered into the main room for lunch or dinner. Drinks and Canapes are normally served during this point. This period is 45 minutes maximum and is included in all menus as long as Canapes &/ or drinks are ordered from Arens & Heriot. You can extend your pre-function time but you will incur staff waiting time charges at £9.00 + VAT per 30 minutes per member of staff. Please note that if you opt to have your speeches before the dinner or lunch you will incur staff waiting time charges at £9.00 + VAT per 30 minutes per member of staff.
  Please note that our menu prices do not include extended staff travel time, kitchen equipment, setting up & breakdown of chairs and tables. Prices also do not include staff to remain after dinner or lunch to serve or clear the venue or client’s drinks.
  Please note our menu prices do not include the decorating or placing of any extra paraphernalia supplied by the client or venue. For example, name cards, seating plans, Centre pieces, chair covers, party favours etc.
• 6: OUT OF AREA FUNCTIONS
  Delivery charge: 5% (Minimum £50.00) Collection charge: 5% (Minimum £50.00 Out of area staff travelling time to & from the function will be charged hourly at £18.00 per staff member during normal working hours PLUS vat.
• 7: TRANSPORTATION
  Journeys over 30 miles round trip will carry an additional charge of £1.00 per mile.
• 8: BANK HOLIDAYS
  Functions held on Bank holidays will carry an additional charge of £18.00 per hour per waiter or waitress supplied.
• 9: FINAL NUMBERS
  Final numbers of guests are required 7-10 days prior to reception date, these are the numbers for which you will be charged, & cancellations or reductions are not accepted after this time.
• 10: CANCELLATIONS
  Cancellations must be made In Writing to Arens & Heriot and will not become valid until you receive confirmation of cancellation from our company. Cancellations made before the function are chargeable as a percentage of the total order value as follows:
  • Up to 4 days beforehand: 100%
  • 5-14 days: 50%
  • 15-30 days: 25%
  • Over 30 days = loss of deposit only
  • Arens & Heriot Catering may cancel the booking: -
  • (i) If the client becomes insolvent, bankrupt, has a receiver appointed or enters into a liquidation, bankruptcy, administration or receivership or compounds with its creditors.
  • (ii) If the client is in arrears of any payment due however arising to Arens & Heriot or has failed to pay a deposit within 7 days of the date required to do so, or failed to make the final payment, under the terms of this agreement.
  • (iii) On giving notice to the customer if it is prevented or hindered from carrying out its obligations herein, by circumstances beyond its own control including, without limitation, strikes, labour disputes, whether or not involving the employees of Arens & Heriot Catering, suspension of supplies, governmental or quasi-governmental intervention, accidents, acts of god or national or local disasters.
• 11: DURATION
  Late sit down, or extended, or interrupted service, other than is stated on the booking form, will carry an additional charge of £15.00 per hour or parts thereof, for every catering staff member present.
• 12: BOOKING DEPOSIT
  Minimum £250.00. Strictly nonrefundable, deemed to be taken against the main menu only, booked for the date on this form. It is not transferable and cannot be used as payment for any other goods or services supplied.
• 13: PAYMENT Balance is due strictly 7 working days prior to the event date. Failure to do so may result in penalty charges. Your final payment can be made in the form of cash, bankers cheque or online bank transfer. If you would like to pay by credit or debit card this can only be done at our head office. We cannot take payment by card over the phone. Please note that full payments must reach our bank account by no later than the seventh working day prior to your event. Cheques are accepted 14 Days prior only. WE DO NOT ACCEPT CREDIT CARD PAYMENTS, DEBIT IS FINE.
• 14: FACILITY FEES The client will indemnify Arens & Heriot Catering. against any facility fees and/or deposits levied by the chosen venue and agree to pay to the venue any monies required by them.
• 15: HEALTH & SAFETY Arens & Heriot Catering. have a statutory 'risk assessment' policy in force (H.A.C.C.P.) which sets out our food preparation, delivery and service procedures. This policy restricts the service of foodstuffs, to a maximum of four hours after being removed from refrigeration. (A copy of relevant information is available on request). Notwithstanding this, it is our recommendation that all high-risk food items (meat, egg, fish, dairy produce etc.) be consumed within 2 hours of service, especially during summertime or where there are warm ambient temperatures.
• 16: This agreement shall be governed by English law and subject to the sole jurisdiction of the English courts.